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In rolloutLower verification costs + market expansion
AI Voice Agent for Vendor Bank Account Verification
Fintech payment-security provider
Automate vendor verification calls around a defined payment-security process.
Project highlight
Target: new markets without local callers
The rollout aims to extend verification to markets that previously required local callers.
The business challenge
Vendor bank verification uses callback calls to help detect business email compromise and fraudulent payment-detail changes before a new vendor is paid. Reliance on human callers made the process costly, inconsistent, and hard to scale internationally.
What we delivered
- An AI voice agent that conducts callback verification conversations itself.
- Conversation flows designed for natural interaction within a sensitive accounts-payable control.
- A repeatable verification workflow designed to follow the same standard on each call.
Business impact
The rollout targets a more consistent verification process, lower cost per call, and expansion into markets that previously required local callers.